Privacy Policy
Last Modified: 15 February 2024
Promax Digital, and its affiliated products, and/or ("we", "our", and/or "us"), values the privacy of individuals who use our websites, platforms, ecosystems, and related services (collectively, our "Services"). This privacy policy (the "Privacy Policy") explains how we collect, use, and share information from users of our Services ("Users"). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service, which can be found at: [email protected]
Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below. If you do not provide your information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it.Information You Provide to Us
User-provided InformationIf you sign up for an account, use our website, or use our services, you may provide us with your full name, email address, phone number, driver's license, cryptocurrency wallet IDs, transaction details, and associated transactional data. Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our services. If you contact us through social media channels, such as X, Telegram, Discord, Reddit, LinkedIn, etc., we will receive your username and your public profile information, as well as any information you send to us through those channels.
Careers
If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. You may also apply through third parties such as Indeed, etc. If you do so, we will collect the information you make available to these third parties if applicable.
Payment Information
If you make a purchase through our website and/or platform, we receive your payment-related information, such as payment card, bank account, cryptocurrency wallet ID, and associated financial and transaction details needed to complete the transaction, which may be collected as applicable by a third-party payment processor on our behalf.
Information We Collect When You Use Our Services
Location InformationWhen you use our Services, we collect internet protocol (IP) address, which may infer your general physical location. We may also collect the location of your device when your device is running in the foreground or background / when our website is closed. An IP address is a series of numbers that identifies any device, such as a computer or mobile phone, on an internet network. Devices use IP addresses to communicate with each other both over the internet as well as on other networks. IP addresses can change.
Device Information
We receive information about the device and software you use to access our services, including IP address, MAC (media access control), web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage Information
To help us understand how you use our services and to help us improve our services, we automatically receive information about your interactions with our services, like the pages or other content you view, the searches you conduct, transactions you make, and any content you make public related to our services. If you are using our services to mine cryptocurrency, then we will collect information to ensure you are receiving appropriate rewards.
Software Updates
We from time to time update the software used to run our services, which may include software upgrades, bug fixes, patches, and other error corrections and/or new features (collectively, "Updates"). When we install updates, we may have access to any information on or transiting the device. We use this information only for the limited purpose of completing the updates, troubleshooting, and improving our services.
Information from Cookies and Similar Technologies
We and third-party partners collect information using cookies, pixel tags, or similar technologies. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our services. Please review your web browser's "Help" file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from our Services, you may not be able to fully utilize the features of our Services.
Information We Receive from Third Parties
Information from third party servicesIf you choose to link our services to a third-party account such as a separate trading platform or cryptocurrency wallet, we may receive information about you, including your wallet IDs, assets held, and transaction details. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.
Use of Blockchain Technology
Our services utilize blockchain technology, which involve distributed ledgers that utilize decentralized or third-party networks to permanently record transactions across wide networks of computer systems. As such, any information that is published on the blockchain is generally public and incapable of deletion. Many blockchains are open to forensic analysis which can lead to deanonymization and the unintentional revelation of personal information, especially when blockchain data is combined with other data. We cannot control the actions of any third parties and how they may correlate any information that may be published on a respective blockchain with other information of such third-party. To the extent we are required to correlate any of your information published on the blockchain with information you provide directly to us through your use of the services, we will only use such information as provided in this Privacy Policy.
How We Use the Information We Collect
We use the information we collect:How We Share the Information We Collect
We do not share or otherwise disclose information we collect from or about you except as described within this Privacy Policy or otherwise disclosed to you at the time of the collection.
Affiliates
We may share any information we receive with our affiliates for any of the purposes described in this Privacy Policy.
Vendors and Service Providers
We may share any information we receive with vendors and service providers retained in connection with the provision of our services.
Third Party App Integrations
If you connect a third-party application to our services, like your wallet, we may share information such as your transaction and asset information with that third party.
As Required by Law and Similar Disclosures
We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others' rights, property, or safety.
Merger, Sale, or Other Asset Transfers
We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent
We may also disclose your information with your permission.
Aggregate and De-Identified Information
We may share aggregate or de-identified information about users and their use of the services with third parties and publicly for marketing, advertising, research, or similar purposes.
Marketing
We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes, unless we have your permission.
Analytics Partners
We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources.
Your Choices
Location InformationYou can prevent your device from sharing precise location information at any time through your device's operating system settings. However, location is core to our services and without it, you may not be able to successfully use our services or earn rewards. Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us. Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals. If you choose not to provide us with information we collect, some features of our services may not work as intended.
Third Parties
Our services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
Security
We make reasonable efforts to protect your information by using physical, organizational, and technical safeguards designed to improve the security of the information we maintain. However, as no electronic transmission of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
Children's Privacy
We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at: [email protected].
International Visitors
Our services are hosted in the Middle East namely the United Arab Emirates and intended for visitors located outside the United States. If you choose to use our services from the European Union, Asia, South & Central America, Mexico, Canada, Australia or any other region or territory of the world with laws governing data collection and use that may differ from U.A.E. law, then please note that you are transferring your personal information outside of those regions to the Middle East namely U.A.E. for storage and processing. Also, we may transfer your data from the U.A.E. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our services. By providing any information, including personal information, on or to our website or services, you consent to such transfer, storage, and processing.
Update Your Information or Pose a Question
You can update your account and profile information, or close your account, through your profile settings. If you have questions about your privacy on our services, the data we maintain, or this privacy policy, please contact us at [email protected].
Changes to this Privacy Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will notify you through our website, email, or other communication.Contact Information
Promax Digital is responsible for processing your information. If you have any questions, comments, or concerns about our processing activities, please email us at [email protected] or you can write to us at VD - First Floor Incubator Building Masdar City, Abu Dhabi.
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